Shop Policies

Processing Time

  • Please remember, shipping time does not include processing time!
  • The time it takes to fill an order varies between 1-14 business days (Monday-Friday). After we ship the package, it is in the hands of USPS/DHL who will be delivering your item at the shipping rate you selected. 

Shipping

  • We cannot 100% guarantee any specific delivery dates. 
    The customer is responsible for providing an accurate shipping address.
  • We will accommodate shipping address changes up to 24 hours post purchase.
  • If your order gets redirected back to us due to an inaccurate shipping address, please email us at hello@bobbiegoods.com. The customer will be responsible for any reshipment shipping fees.
  • Route Package Protection is an added layer of protection to your order which insures replacement for lost, stolen, or damaged packages. By unselecting it, you are opting out of this premium feature.
  • Without Route Package Protection, items marked “delivered” by the postal service are considered delivered for the purposes of refunds and cancellations.  

Customs and Import Taxes

  • The customer is responsible for all customs fees and import taxes. These fees are calculated automatically at checkout. 

Returns, Exchanges, & Cancellations

  • At this time, we do not accept returns or exchanges.
  • If you'd like to cancel your order, contact us right away. We will do our best to accommodate your request; however, processing begins immediately and we may not be able to cancel your order if it's already been packed. 

Order Limit

  • As of January 2024, there is a limit of 6 coloring books per customer. Any order exceeding 6 coloring books will be cancelled and refunded.